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How do I reset my password?

Here's how to reset your Populi password. Sometimes you've forgotten it, sometimes you just want to change it, and sometimes Populi detects that your password was compromised.

Compromised passwords

If you log in and see this notice...

...here's what that means:

  • It does NOT mean that your Populi user account has been compromised!
  • However, it means that your password has been found in a publicly-exposed data breach outside of Populi—that is, your Populi password matches passwords used on hacked websites elsewhere. To make this determination, we consult databases of breached user information on this site.
  • You should immediately go to Settings > Security to change your password (see below).

Change your password in Settings > Security

If you just want to change your password, here's how to do that:

  1. Click your name in the black bar in the upper right of the Populi screen (right next to the Help link) and select Settings.
  2. Under Reset Password, enter your old password, your new password, and then confirm your new password.
  3. Click Save Settings.

Did you forget your password?

Yeah, it happens! There are a few ways to deal with it by resetting your password. But first, a couple notes:

  • If you're a student, you can use any of the methods mentioned below to reset your password.
  • If you are a staff or faculty user, to reset your own password you must have previously set up login approvals. Otherwise, you will need to ask a staff user at your school to send you a password-reset email.
  • The methods below rely on Populi sending you a password-reset email. If you ever receive such an email without having clicked the link or requested it from your school, it is most likely a counterfeit. Report it immediately, and do not click any of its links or enter any sensitive information the message may be requesting.

Resetting your password with login approvals

Because staff and faculty have access to sensitive information in Populi, we require a way to verify your identity before you reset a forgotten password. If you have enabled login approvals, that helps verify that the person resetting your password is actually you. If you're not using login approvals, you'll need to have another Staff user at your school send you a password-reset link via email—we trust that the other person has verified that it is you who seeks to reset your account's password.

  1. Go to your school's Populi login screen.
  2. Click Forgot your username or password?
  3. Enter the email address used to first set up your account. This is most likely your own personal email address.
  4. Click Send.
  5. Check that address for the reset password message. The sender name will be that of your school via notifications@populi.co. The subject will say Forgot Populi password.
  6. The email will contain your username and a link to your school's Populi site where you can reset your password. Click the link.
  7. Populi will ask you for the six-digit code generated by your authenticator app. Enter that code in the field provided and click Verify.
  8. On the password-reset page, follow the instructions for entering your new password. When you click Save Password, Populi will log you in as normal.

Resetting your password from the login screen

If you have not enabled login approvals, here's how to reset your password from the login screen. Remember that this method does not work for staff and faculty users—such users need to ask a staff user to send you a reset password email.

  1. Go to your school's Populi login screen.
  2. Click Forgot your username or password?
  3. Enter the email address used to first set up your account. This is most likely your own personal email address.
  4. Click Send.
  5. Check that address for the reset password message. The sender name will be that of your school via notifications@populi.co. The subject will say Forgot Populi password.
  6. The email will contain your username and a link to your school's Populi site where you can reset your password. Click the link and follow the prompts.

You can also contact an administrator or staff member

If you have trouble with the above, get a hold of a staff member at your school. They can send you a Password Reset email from your profile. In some cases, your school may be using a different system to manage user logins. If this is the case, the reset methods above won't work and a staff member will have to use the other system to reset your password.

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