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How do I handle student exits and leaves of absence?

This article describes how to handle various situations in which students leave your school: graduations, withdrawals, discipline cases, and leaves of absence. After recording the exit, next consider whether you need to remove the student's user access.

 

Graduations

To graduate a student, you simply grant their degree. After checking her Degree Audit to see whether she has fulfilled your degree requirements...

  1. Click edit next to the degree you wish to grant.
  2. Change the degree's status to granted.
  3. Enter the granted date.
  4. Check whether to make the student role inactive. Doing so will prevent further modification to her academic information, but will not affect her user status or other items in Populi (financial, library, etc.).
  5. Check whether to make the program inactive.
  6. If she has a specialization connected to the degree, you can enter a completed date.
  7. Finally, click Save.

Once you save...

  • The student is now an alumni and gets the corresponding system tag.
  • The student's graduation date appears under Student Information as the Exit Date; the Exit Reason displays as graduated.
  • The student role becomes inactive (if you checked to do so).
  • Likewise, the program becomes inactive.
  • The student's status is updated in various reports and statistics throughout Populi.

 

Withdrawals

To withdraw a student, you simply set their Student role to inactive.

  1. Click edit roles under the student's profile picture.
  2. Uncheck the box next to Student. Some new fields will appear...
  3. Enter the exit date.
  4. Select an exit reason. These are the official IPEDS exit reasons and can't be customized; if you don't see the exact reason you'd like to add, select Unknown or Other. If the student is withdrawing for disciplinary reasons, see "Discipline cases", below.
  5. Finally, click Save.

Once you save...

  • The student is withdrawn from all of his unfinalized courses.
  • The exit date and exit reason under Student Information are updated with your selections.
  • The student's program and degrees become inactive.
  • The student's status is updated in various reports and statistics throughout Populi.

Here are two things NOT to do when withdrawing a student:

  • Don't delete the student's profile! Inactive students don't cost your school anything, and it'll just make everyone's life harder if you delete them.
  • Don't delete the student role! Only delete the student role if it was a mistake for the person to be listed as a student in the first place.

 

Discipline cases

If the student is leaving because of a disciplinary action, you can include a discipline record (in addition to withdrawing the student).

  • In the right column of the student's profile, click add a disciplinary action.
  • Select the action.
  • Enter a start date. Check if there's an end date and enter that (Expulsion prompts you for a readmitted date).
  • You can also add comments and attach files.
  • Click Add.

 

Leaves of absence

When students take a leave of absence (LOA), they are temporarily pausing their studies with the intent to resume them within a certain timeframe. To properly record LOA and ensure it is included in the appropriate reports, use the built-in student information field.

  1. In the right column, click edit next to Student Information.
  2. Check the box next to Leave of Absence.
  3. Enter the starting and anticipated return dates.
  4. Click Save.

Now that you've put the student on leave of absence:

  • He'll have the Leave of Absence system tag.
  • You can retrieve the student from the Data Slicer by searching for LOA Anticipated Return Date, Days Since LOA Start Date, and LOA Start Date.
  • The student will be marked as LOA on the Clearinghouse report.
  • His Student role will remain active. If you inactivate the Student role, the exit date/reason data will over-ride the LOA information. So, don't inactivate the Student role!
  • If the LOA lasts longer than 180 days, certain financial aid regulations sometimes require that the student be listed as Withdrawn. Check the rules for any private, state, or Federal financial aid to see whether you should take any additional action.
  • Academic Admins and Registrars will be notified by email when students are LOA for 60, 120, and 170 days.

To end a leave of absence, just un-check the box next to Leave of Absence.


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9 Comments

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    Jeremy Smith

    When you say it renders all academic info inaccessible is that inaccessible to the student, or to the school (i.e. academic admin, registrar, etc.) as well?

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    Brendan O'Donnell

    Jeremy,

    That means, "Inaccessible to everybody, including the higher-ups, admins, what-have-you." It doesn't get erased; if you add the student role back in, all their historic student info will show up in the Student tab...

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    Brendan O'Donnell

    Robert,

    It isn't. We don't have a way to "turn off" student email (that's something you could manage in Google Apps, I believe... which y'all aren't using at this time). The best way to remove the student's email access is to remove him as a user then add him right back in with the same username (he'll have to re-set his password, though). Doing this also deletes his old email.

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    Robert Murphy

    Thanks Brendan. I think I'll just give you guys a quick call. I'm trying to resolve an issue and create protocol for exiting students. Thanks again!

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    Robert Murphy

    Is this the same thing as "turning off" the student's e-mail, or is that a separate thing? 

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    Brendan O'Donnell

    Robert,

    It's always best to just hit us up at support@populiweb.com!

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    Robert Murphy

    Thanks.

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    Bev Atwood

    Grade reports are one thing that students no longer have access to, once their status as student is made inactive.  It seems that they could still have access to that without hurting anything. 

    We had one class that added course comments after grades had been finalized and the term was wrapped up.  I had inactivated all non-returning students and had to reactivate them in order to see their grade reports -- now I need to remember to deactivate them again within a reasonable amount of time.  It would be so much nicer to not lose this option in the first place. Another reason not to turn it off would be for those students who are out of e-mail contact, or have no ability to print, say they are on vacation or honeymoon, etc. right after school ends. When they return and want to print, they can't.

    Thanks for considering this change.

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