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Your Populi account login: everything you need to know

This article discusses a regular Populi login. Some schools, however, use different systems to create usernames and passwords that they then use with Populi. Such systems don't work the same way Populi logins work. If you're at such a school, no doubt they've made that known. If you have questions about such a login, please check with a staff member at your school.

To use Populi, you need a login. Your login consists of a username and password—and, for users who are required to use login approvals, an additional one-time use passcode. To get a login, an existing Populi user has to set it up for you. Here are all the ins-and-outs of your Populi account login.

Login approvals and devices

Login approval is a security measure that helps protect your Populi user account by requiring an extra login "factor"—in this case, a passcode sent to your mobile phone. Your school may either allow or require you to use login approvals. To use login approvals, you must have a verified text notification number.

Recognized devices are created whenever you log in to Populi on a new browser or device (a computer, phone, or tablet). You can find a list of recognized devices in your personal settings. If login approvals are required for your account, you'll have to enter a passcode every time you log in on a device that's not on that list. After a device is recognized for your account, you can also mark devices trusted, which means that you can remain logged in on that device for as long as you wish.

You can read more about login approvals and recognized devices in personal settings.

Logging in for the first time

  1. When someone creates a new user account for you, you'll be sent a welcome email from your school via notifications@populi.co.
  2. The email contains your username, which was set up for you by your school.
  3. It also contains a unique link that lets you set a password and log in to Populi for the first time. This link will expire seven days from when the email is sent. Even if you don't need to use Populi right away, we recommend logging in as soon as you see the email just so it doesn't expire on you!
  4. The first thing you'll be asked for on the login page is a mobile phone number. After entering your number, Populi will text you a verification code. Enter the code to verify your number and you'll be taken to the password screen.
    • If login approvals are required for your user account, you must enter a mobile phone number to proceed.
    • If login approvals are merely allowed for your account, you'll have the option to skip this step.
  5. Your password needs to be at least 10 characters long, contain at least one capital letter, and at least one number. You can also use special characters and spaces. When all the instructions are green, your password is good to go. Afterwards, confirm your password by typing it again.
  6. Check to indicate your acceptance of the Acceptable Use Policy.
  7. When you're done, click Save Password and Log In. You'll be taken to your Populi Home page.

Day-to-day

Now that you have a Populi login, here are the basics:

Logging in

To log in to your school's Populi site:

  1. Go to your school's unique Populi URL. It looks something like this: https://yourschool.populiweb.com.
    • You can find this URL by looking at your welcome email.
    • You can also bookmark your school's Populi login page.
  2. Enter your username. If you're using your own computer, click Remember to have Populi remember your username whenever you log in—less typing! If you're using a public computer, don't click Remember!
  3. Enter your password. This field hides what you're typing by showing your characters as black dots. If need be, click Show so you can see what you're typing—but we recommend you don't do this if you're in a public place.
  4. If login approvals are required for your account and you're logging in on a new device or web browser, Populi will send a one-time passcode to your mobile phone so you can complete this login.
  5. Click Log in or press Enter on your keyboard.

Tabs, timeouts, and support

Some miscellaneous items worth knowing:

    • Once logged in, if you leave your account open without using it, Populi will automatically log you out after one hour (unless you're using one of your trusted devices. This is to help prevent unauthorized access to your account.
    • If you get logged out, you can log right back in. Populi will take you right back to where you were working.
    • You can open multiple Populi browser tabs. As long as you're doing something in one of those tabs (moving your mouse, typing something, etc.), the timeout clock will reset itself.
  • Your Populi login also admits you to this help system. Just go to https://support.populiweb.com and enter your regular username and password, and then enter your school's unique Populi subdomain.
  • If you're already logged in to Populi, just click the orange help button in the upper left.

Change your password in Settings > Security

It's good practice to proactively change your password every so often. Here's how to do that;

  1. Click your name in the black bar in the upper right of the Populi screen (right next to the orange Help button) and select Settings.
  2. Under Reset Password, enter your old password, your new password, and then confirm your new password.
  3. Click Save Settings.

Did you forget your password?

Yeah, it happens. There are a few ways to deal with it.

Using login approvals?

If you're using login approvals, here's how to reset your password from the login screen:

  1. Go to your school's Populi login screen.
  2. Click Forgot your username or password?
  3. Enter the email address used to first set up your account. This is most likely your own personal email address.
  4. Click Send.
  5. Check that address for the reset password message. The sender name will be that of your school via notifications@populi.co. The subject will say Password reset.
  6. The email will contain your username and a link to your school's Populi site where you can reset your password. Click the link.
  7. Populi will ask you for a verification code. This code will be texted to your mobile phone. When the code arrives on your phone, enter it into Populi and click Verify.
  8. On the password-reset page, follow the instructions for entering your new password. When you click Save Password, Populi will log you in as normal.

Not using login approvals?

If you're not using login approvals, here's how to reset your password from the login screen:

  1. Go to your school's Populi login screen.
  2. Click Forgot your username or password?
  3. Enter the email address used to first set up your account. This is most likely your own personal email address.
  4. Click Send.
  5. Check that address for the reset password message. The sender name will be that of your school via notifications@populi.co. The subject will say Password reset.
  6. The email will contain your username and a link to your school's Populi site where you can reset your password. Click the link and follow the prompts.

If you receive such an email without having clicked the link or requested it from your school, it is most likely a counterfeit. Report it immediately, and do not click any of its links or enter any sensitive information the message may be requesting.

If all else fails, contact an administrator or staff member

If you've forgotten your username or password, get a hold of a staff member at your school. Provided you have login approvals set up for your account, they can send you a reset password email (or a reset text number email) from your profile.

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