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Processing online orders

Here's what happens when an online customer buys something from your Bookstore (you can also take orders at the Point of Sale).

The customer places the order

An order is one or more items that the customer has purchased, together with some arrangement for getting those items out of your hands and into his. Depending on the payment methods you've set up, he can pay by credit card or, if he's a student, by charging it to his account.

Bookstore generates an order/receipt

Once the customer places the order, Bookstore generates a pending order. Each order is identified by a unique Order # and generates a unique URL. You can find pending orders in Admin on either the Dashboard, the Pending Orders report, or the Orders report. The customer also receives an email with a link to it.

Payment is collected

The customer's credit card is authorized for the amount of the purchase. This decreases the card's credit limit for up to 30 days. You need to fulfill the order within that 30-day period so that Bookstore can capture the order and the funds can be transfered to your bank account. If you don't fulfill the order in that time, the authorization is released and the order is kaput, as they say. You can also void the order in that timeframe, which cancels the order and authorization.

  1. Find the order. Enter the Order # in the Admin search, locate it on the Dashboard, or find it in Pending Orders or the Orders report.
  2. Click This order is ready to ship (or ready for pickup) when you're ready to fulfill the order. Doing so captures the funds and completes the transaction. Only do this right before you give the items (or ship them) to the customer. Credit card companies frown on capturing orders that you can't fulfill.
  3. Or, click Void Order to cancel a pending order or to void a fulfilled/ready-for-pickup order.

Get familiar with your Stripe or Authorize.net account terminal. You may have other options for your orders beyond what you can do in Bookstore (especially when handling returns and refunds).

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1 Comments

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    Lori Spears

    I would like to see this improved by being able to void or return individual items.  If the whole transaction needs to be voided it is an additional expense from the credit card merchant  and our customers will be inconvenienced.   

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