If you wish to refund a payment made via credit card, do the following:
- Make sure the refund fits in with your refund policy.
- Log in to your processor's merchant account terminal and process the actual credit card refund there. Please refer to that software's help/support materials for more details.
- Go to the student's financial profile and record an outgoing payment. If your processor provided a transaction or reference number when you processed the refund, include that in the Ref.# field.
If you're looking for how to do Bookstore refunds, see this article.
The record an outgoing payment link goes to a page that says its been deleted.
Indeed it did, David. Thanks for the heads-up! It now goes to a real page in the help articles.