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How do I handle a refund for a credit card payment?

If you wish to refund a payment made via credit card, do the following:

  1. Make sure the refund fits in with your refund policy.
  2. Log in to your processor's merchant account terminal and process the actual credit card refund there. Please refer to that software's help/support materials for more details.
  3. Go to the student's financial profile and record an outgoing payment. If your processor provided a transaction or reference number when you processed the refund, include that in the Ref.# field.
If you're looking for how to do Bookstore refunds, see this article.
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