Since June 24, a numbers of Populi users with T-Mobile internet (both home and mobile) have been having trouble accessing Populi and other websites. The issue also affects users of mobile virtual network operators (MVNO) that rely on T-Mobile. This is because T-Mobile's internet service has a problem with their Domain Name System (DNS) and they, as of this date, have yet to fix it. Unfortunately, there is little we can do about this since the problem is on T-Mobile's end. But we'd like to offer these suggestions that should help you get around this issue. Fair warning: some of these are kinda technical... but this is a pretty technical issue on their end.
The first thing you can do to access Populi right now is switch to a different WiFi network. This does not solve the issue; it's just a way to bypass it. So you'll still need to take the steps below.
- You can contact T-Mobile support to let them know you're unable to access Populi. Tell them your call is in reference to ticket #86941225. That will let them know that lots of folks are having the same issue. Ask to have your ticket escalated to their product team!
- You might also consider bugging them on X/Twitter.
- You can reboot (or reset and reboot) your T-Mobile-provided router.
- You can manually change the DNS settings on your router, computer, or iOS or Android device.
- This article describes how to change the DNS server for your router.
- Here are instructions for Windows 11.
- And for MacOS.
- Here's how to change DNS settings on iOS. There's also an app called 1.1.1.1 that can help.
- And the instructions for Android.
- In either case, you'll want to try either Google's DNS server (8.8.8.8) or Cloudflare's (1.1.1.1).
- T-Mobile home internet only:
- Place another router in front of the T-Mobile-provided router.
- Configure it to use Google or Cloudflare DNS.
- Connect via WiFi to this router, not T-Mobile's.
- This will assign the correct DNS servers to your computer.
In the meantime, we're doing everything we can on our end (not being a T-Mobile customer) to get them to pay attention to this problem. But it appears that your word has more weight than ours at this point, so make sure to contact them!
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