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How do I reset someone's text number?

 

If you require login approvals and one of your users changes phone numbers (or loses his phone, etc.), he may not be able to log in to Populi if the verification codes are sent to his old phone number. To help a person in this situation, your school's Populi Account Administrator(s) have two options:

1. Reset the text number for the user

This lets the user start receiving verification codes (and other text notifications) at his new number.

  1. Go to the user's profile.
  2. Click Active User in the upper right corner of his profile.
  3. Select Reset Text Number.
  4. Choose the email address to which you'll send the reset link.
  5. Click Send.

The user will receive an email and will follow the steps described in this article.

2. Disable login approvals

This lets you lift the login approval requirement for the user.

  1. Go to the user's profile.
  2. Click Active User in the upper right corner of his profile.
  3. Select Edit User.
  4. In the dialog, un-check the box next to Login Approvals.
  5. Click Save.

The next time the user logs in, Populi will not require a verification code from him.

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