Please allow the ability to send emails to student's personal email accounts from all the different ways we are able to send emails. This would be helpful because some students may not be checking their populi email account as much.
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Votes
4 comments
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Lena Johnson I agree with Kristine!
We need the ability to keep the school email as primary while also being able to easily add additional emails on file if desired, when sending out mass emails.
It's too time consuming to manually switch primary emails back and forth or manually add additional emails to the cc field when dealing with multiple students at once.
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Kristine Gripp But that means we have to change settings for each student then change it back - at my school, we want the school email to always be the primary one, but it would be helpful if sometimes we could easily *also* select their gmail or whatever other email they have. Some easier way to do that than manually going to their info tab and cutting/pasting the email from there as a CC. That's not so bad for one student, but if you want to do a bunch at once, it's really slow.
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Adam Sentz Lena Johnson - Populi doesn't prevent you from emailing student's personal email accounts. If you send bulk emails to students, their primary email addresses will be used so if you have their school accounts set to be primary that's where the email will go. You can set their personal accounts to primary if you want.
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James Hi Lena and Kristine! Thanks for your feedback - this is a bit of a thorny issue because Populi works very hard to maintain good email sending reputations on behalf of our clients so that messages make it into inboxes without being filtered, and sending the same message to multiple email addresses as you describe can result in a much higher number of messages being reported as "spam", which damages your college's send reputation and leads to more filtering.
Generally speaking, it's good practice to send bulk email only to addresses where students have asked to have college-related emails sent (their primary email in Populi terms), but I definitely understand your frustration when they don't check that email account as often, and we'll think through ways we might improve high-priority student communication in future.
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