We would like the ability for our admissions counselors to be able to share an email inbox between multiple users in Populi so we can take advantage of all the tracking and activities now in Populi, but still maintain a single email address for communicating w/ admissions.
Currently our staff are using a mail client and all logging into the same email account to share the emails. With the ability in Populi to attach emails to a prospective student's profile, it would be great to use Populi to send the emails but we can't loose having a single inbox. We've had issues with staff using their personal email accounts for emailing prospective students and then when they leave, we have to scramble to get back in contact with them.
Right now the only way we can have both tracking and a unified inbox is to have a mail client checking the central inbox, then the admissions counselors copy and paste the email they get there into Populi and send from there. (and hopefully remember to set the reply-to field) This is pretty cumbersome.