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Improve Notification Email to Students on Completed Batch

Nathan Icenhower

January 18, 2012 23:37

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The (optional) notification emails that are sent at the conclusion of a financial aid batch are pretty vague, and while I appreciate the automatic nature of getting the information out right away, it seems to cause as many questions as answers. I'm wondering if there is a way to give us the option to include additional information on the email OR if a couple tweaks could be made to the template.

My suggested tweaks would be:
1. Include what TYPE of aid (ie Pell Grant, Student Loan, Scholarship) has been applied to the student's account
2. Indicate the source of the aid (ie Federal Aid, Institutional Aid)
3. Include a reply-to address.

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2 comments

• 0
  
  Carol Dorthalina May 23, 2014 19:46

  I would like to add another box to check or not check at this process - refund generated? This will keep us from doing double work on the refund memos we are required by Fed Regs to send out. Mahalo!

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  Donna Hendrix October 23, 2014 11:29

  I agree with all of the above.  We turn off all emails with the exception of loans.  We are required to send the student information regarding their loan money.  However, the second sentence says "Please log in to Populi and look on your Profile's Financial tab for more details."    When the student views the Profiles Financial tab it doesn't tell them anything about the amount that was mentioned in the first short sentence.   If it was not that the government requires us to send the information the student, I would never send this email to them.   Please allow us to create out own reply.  This is bad communication and is very confusing to the student and takes up a lot of our time in replying to phone calls, emails, and visits.