It would be helpful when sending in a request to be able to "dialogue" with the Populi support . When I hit "reply" to the message, I get this in the "To" field:"Populi Support <noreply@populi.zendesk.com>
Does "noreply" mean you won't get my response?
Beth,
For regular support requests, just click Reply and enter your answer above the line that says, "## In replies all text above this line is added to the ticket ##".
If you're getting notifications about Feature Requests and other non-support requests, our helpdesk software provider requires that you log in and respond within the forum. There's nothing we can do about the "noreply" email in those cases—that's something set up by Zendesk.
@Beth - If you reply to a forum notification email sent by Zendesk it will result in Support Request being created. So we will get it, but it won't be attached to the forum topic. If you want to comment on a feature request you have to actually log in to the support site and visit the topic you want to comment on.
Unfortunately, email replies to forum notifications isn't something that our help desk provider, Zendesk, currently supports. If you'd like to request that they make that change you may do so at https://support.zendesk.com/forums/1848-feature-requests
