Since we don't follow the usual semester layout we are unable to use the refund option available in the tuition and fees. Instead, this means we have to mark a refund through the method used for collecting payments. (Under the student's financial tab, in the dashboard area, select the gear and choose 'receive payment'. see 1-Current.jpg attachment).
This makes the refund show up as a typical 'Customer Payment', and is impossible to tell apart from the rest of the regular payments. (see 2-Issue.jpg).
It would be fantastic if there were a fourth option there that let us record an 'Apply Refund' (or something similar) function (see 3-applyRefund.jpg) that would allow us to apply a line that appeared as a refund rather than a 'Customer Payment' (see 4-afterChange.jpg).
This would probably benefit other institutions as well.
1-Current.jpg
2-Issue.jpg
3-applyRefund.jpg
4-afterChange.jpg
