Whenever a student's invoice is past due, the system lumps all past invoices into an overdue balance on the dashboard. Sometimes invoices are overdue because a student's aid has been delayed. But, the student may owe on another invoice that is not covered by the delayed aid. When the system lumps the invoices into one overdue summary, it is difficult for the student to know what amount is their responsibility. I would like the invoice due dates to be listed on the dashboard despite being past due - without having to use a payment plan, because at this point, with the way we process billing (billing processing is something that cannot be changed), we would end up needing multiple payment plans. Having the student look at their "By Term" is not helpful either as it lumps all the amounts together - the "By Term" tab is not user friendly unless the student is on there frequently and becomes familiar with the layout - this takes more time than students are willing to give.
Can you please help us by removing the overdue summed amount and allow the invoice dates to be displayed? People can determine if something is overdue simply by knowing the date.
Thank you for your time.