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Pay Now Amount

Andy Rice

August 22, 2022 14:18

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We find the "Pay Now Amount" quite confusing for our students. It would be great if we could have some control over how this amount is calculated OR, if there was a way to clarify for the student how this amount is calculated.

We find the "Summary" section far more helpful in detailing what's due and when, since the "Pay Now" amount often includes payments that aren't due for quite a while (e.g. if the next payment on an invoice isn't due until December, it appears in "pay now" even while there may be several payments due on a different invoice before December.)

Also, the Pay Now automatically deducts unapplied payments and credits which can get confusing. Sometimes a credit can only be used for rent and not tuition, but the "pay now" is deducting it from an upcoming tuition payment that's due. 

Some way of clarifying this OR controlling it on our end would be extremely helpful!

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3 comments

• 0
  
  Adam Sentz August 22, 2022 21:01

  Andy Rice - You're already able to exert some control over the calculation of the Pay Now amount. If you could use some assistance with that please reach out to Populi Support. 

  The Summary is already available to students, but if you have suggestions about how it could be more clear let us know.

• 1
  
  Sarah Hudson February 14, 2023 13:45

  I agree, it would be helpful if we could choose whether unapplied payments/credits are included in the Pay Now calculation.  If a student has a $100 a non-financial-aid-applicable fee and a $100 unapplied aid payment on their account, the Pay Now amount shows $0, which makes it look like there are no fees to be paid.  However, the aid payment will eventually be refunded and cannot be used to cover the fee, so it would help eliminate confusion if the Pay Now amount did not ever reflect the unapplied payment.

• 0
  
  Andy Rice December 03, 2025 13:54

  Any possible update on this portion of this:
  
  "Also, the Pay Now automatically deducts unapplied payments and credits which can get confusing. Sometimes a credit can only be used for rent and not tuition, but the "pay now" is deducting it from an upcoming tuition payment that's due."