How to re-assign inactive usernames to new user accounts

In this article, you'll learn how to re-assign an inactive username to a new user account. To do this, you must be a Populi Account Administrator for your school.

Username already taken

When setting up a new user account for someone at your school, you may bump into a message like this:

1. The message links to the profile to which the username is already assigned.
2. Click the name to view the profile in a new browser tab.
3. If the user account is still active...

• You may need to assign an all-new username for the new account.
• If the profile belongs to someone who no longer uses Populi, you'll need to deactivate the user account before re-assigning the username.

How to free up a username

To free up a username, the user account must be deactivated and the deleted username flagged as ready to be re-used.

Deactivating the user account

Any Staff user can deactivate a user account; however, user accounts for Account Admins and Billing Contacts cannot be deactivated unless they're removed from those positions.

1. Click and select Edit user.
2. In the dialog, select Not a user.
3. Confirm your choice and click Save.

Reassigning a username

Only a Populi Account Administrator can perform this action.

1. Click .
2. Select Allow deleted username to be re-assigned.
3. Confirm your choice and click OK.

After performing these steps, you can assign that username to the new user account.