Onboarding/Training for new customers should be available. As a new customer coming from a different SIS there are so many little things that are done different and back tracking when building something out only to find out you did it wrong because Populi handles it differently. Support will only get you so far when a day or two of dedication to proper onboarding would go so far to help user retention. We haven't even started using it this year and we are already worried this will be a waste of money because we were unaware that no onboarding besides YouTube video were provided.
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Adam Sentz Official comment We have a rotating menu of training sessions you can sign up for here
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Clay McFerrin I tell all of our new employees they need to read every article in the Knowledge Base that pertains to their work. Probably somewhat outdated due to the new user interface, but the articles are generally very organized and thorough. We have people work here for years that don't know how to do basic tasks that are easily found and clearly explained in the Knowledge Base.
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