Hello Populi Support,
I'd like to submit a feature request regarding the limitations of statuses and notifications within Populi Forms.
We use Forms at Kairos Pacific University for several internal administrative workflows that require reviews, decisions, and follow-up actions across multiple departments.
Currently, we're limited by Populi's predefined form response statuses and notification options. While we can create custom dropdown fields to track the progress of a form, those selections don't function as actual form statuses and cannot trigger notifications.
It would be extremely helpful to have the following capabilities:
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Customizable Form Statuses: Allow institutions to create and manage their own form response statuses to reflect their internal workflows, rather than being limited to Populi's predefined options.
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Conditional Email Notifications: Allow notifications to be triggered by specific responses or changes to form fields, such as selecting "Follow-Up Required" from a dropdown.
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Department-Specific Notifications: Allow notifications to be directed to designated users or departments based on the status or field selection, rather than relying solely on the existing notification events.
For example, we have a Financial Resolution Form that moves between Financial Aid, the Academic Team, and the LMS Team. If Financial Aid selects "Follow-Up Required," we would like an automatic notification sent to the Academic and LMS teams so they can review the referral and take the necessary action. Once those departments complete their responsibilities, the form could then return to Financial Aid for final review and resolution.
Currently, we can document these steps within the form, but we have to rely on separate emails to communicate when action is needed. This creates additional administrative work and increases the possibility of something being overlooked.
These features would make Forms much more useful for institutional workflows that involve multiple departments and stages of review.
I'd appreciate it if you could consider these improvements for a future update. I'd also be interested to know whether any existing functionality or custom automation options could accomplish something similar.
Thank you!