FAQs & How-to's
- Is Populi Considered a Third Party Servicer?
- How do I offer percentage-based awards?
- Distributing CARES Act/HEERF Funds to Students
- How do I zero-out a COD award with a lot of errors?
- Linking an undergraduate PLUS Loan to the correct borrower
- Fixing an incorrect origination fee
- Using SAIG to download ISIRs
- How to apply posted aid/payments/credits to invoices covered by pending aid
- Refunding financial aid to the aid source
- How do I correct an SSN on a 1098T after I've filed it with the IRS?
- How does financial aid auto-apply to invoices?
- What should I do if I mistakenly disburse aid to a student's account?
- What should I do with aid overpayments?
- How do I offer a tuition discount?
- What does "setup" mean?